Ask us anything!What currency are the prices do I see in the site?
All prices are in USD or converted into your local currency.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-5 days production time for your order to ship out, average shipping times are 15-20 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
The product is not working, can I return it and get a refund?
Due to the intimate nature of our product, we do not accept returns. We will replace your order at no additional cost to you in the following instances:
- If the product arrives damaged and/or defective (it does not turn on); or
- It does not match the description on our website
We will require a photo/video of the item that clearly shows the damage/defect.
Items returned to the sender are not eligible for a refund.
I have entered an incorrect address, how can I change it?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. Or What currency are the prices do I see in the site?All prices are in USD.I just placed an order, when will it ship?