Due to the intimate nature of our product, we are only able to issue a refund in the following cases:
- If the product arrives damaged and/or defective; or
- It does not match the description on our website
If the item you have received arrives damaged and/or defective or it does not match the description on our website, we can replace the item at no cost to you, or issue a refund to your original method of payment. We will require a photo of the damaged item.
We will not issue refunds for items confiscated by your local Customs. It is a buyer's responsibility to check with their local Customs office to make sure they're buying a product that does not violate local laws. If Customs should confiscate or return a package to us, the buyer is responsible for all shipping charges to and from us. The [COMPANY NAME] is not responsible for confiscated goods or undelivered goods.
If you need to return an item due to damage by the shipper, please email us at firstname.lastname@example.org including a photo of the damaged item, and we will replace it at no additional cost to you.